How long does it take for limescale to build up in my pipes?

A: Not as long as you may think, particularly in very hard water areas like Hertfordshire! Just imagine the amount of scale you get in your kettle and how quickly it builds up. How often do you have to descale your kettle or unblock the showerhead? It is happening every day in your pipes and hot water tank and you have been unable to stop it.

In brochures, manufacturers show pictures of scaled up pipes and hot water cylinders. Are these just extreme examples?

Not as long as you may think, particularly in very hard water areas like Hertfordshire! Just imagine the amount of scale you get in your kettle and how quickly it builds up. How often do you have to descale your kettle or unblock the showerhead? It is happening every day in your pipes and hot water tank and you have been unable to stop it.

What is hard water?

Hard water is water that contains dissolved chalk, lime and other minerals. Rainwater is naturally soft, but as it percolates through chalk and limestone, it dissolves and collects these minerals. Rainwater that falls on hard rock remains naturally soft. The hardness of the supply of mains water to your home is dependent on where you live and the source (river or ground water) of your mains water supply.

Can I drink softened water?

Yes you can, but it is not recommended for either nursing mothers or anyone on a sodium restricted diet. In the process of softening the water, the hard minerals of calcium and magnesium are exchanged for sodium. You cannot taste this and, in fact, the amount of sodium in one litre of water is less than would be found in two slices of white bread.

When we connect a softener to your home, we recommend that the cold tap in the kitchen is normal unsoftened water direct from your water main. There is also a water byelaw that your local water supplier must be able to take a sample of untreated water from your property should they need it to test for any reason.

I want to have a scale free kettle. Is this possible?

Yes, it is and it can only be achieved by using a reverse osmosis system. This would be fed using the softened water and it will remove the sodium put into the water by the softener. The result is crystal clear water with no scale whatsoever, which can totally replace expensive bottled water at a fraction of the cost!

Where does the softener have to be fitted?

Normally, we try to put it somewhere in reasonable proximity to your water main stopcock. There are a variety of solutions which can be applied to your own situation including external, frost proofed cabinets if necessary. If the stopcock is under your kitchen sink, this is generally the most cost effective solution. The softener needs to have a power supply and also will need to be connected to the drain to allow for the hardness minerals to be flushed away. We have a great deal of experience in selecting the best solution for you, and will be happy to provide a no obligation quotation.

Do I need to do something about my scaled up pipes?

No! As soon as your new softener is connected, soft water will start to reverse the scale build up. Over a nine month period, all the scale build up will be gradually removed. When this process has been completed, your water heating bills will be reduced by up to 35% simply because you will not be heating your water through what will have become an insulating jacket of scale! Please note that the savings will primarily apply to your heating costs for hot water and not your central heating as the same water will remain this system.

Is fitting a softener going to make a real difference?

Yes, it really will make an enormous difference. Your water will feel silky to the touch; soap will instantly produce a lather; showerheads will not block up; baths, sinks and showers will come clean in half the time it used to take and stay cleaner for longer. You will save 50% of your costs on washing powders or liquids, and your domestic appliance repairman will not have to change scaled up elements! Not only will you have a much more comfortable life style, but you will be saving money too!

Can you fit a water filter to improve the taste of our drinking water?

Yes, we certainly can. The EcoFilter unit will remove chlorine, sediments such as sand, silt, and rust particles, and organic chemicals such as benzene, pesticides, and herbicides. It is like having bottled water constantly on tap, at a fraction of the price! The filter itself needs to be changed at six monthly intervals. Just give us a ring, and we will put a new element in the post it costs only 20, including postage and packing.

If you have an EcoFilter, then your kitchen sink taps can all be connected to soft supply. Ecofilter

Can I take the softener with me if I move home?

Yes, you certainly can. The softener will be fitted with bypass plumbing which would mean that if you moved home, the in and the out taps to the softener could be turned off, the bypass opened and the softener removed as easily as a washing machine!